Grievance Redressal
Last updated: 2 Oct 2026
Formal complaint ke liye ek clear escalation path — taaki payment, delivery, access ya policy issue properly record aur resolve ho sake.
Grievance Contact
Name: Ajay Singh
Designation: Owner / Grievance Contact
Email: support@asthakur.com
Target timeline
We aim to acknowledge a formal consumer grievance within 48 hours of receipt and resolve it within one month, subject to the information and investigation required.
1. What to include
- Full name and checkout email/phone
- Product/order details
- Payment date, amount and transaction ID
- Clear description of the complaint
- Relevant screenshots/documents, if any
2. First step
For routine download or payment questions, customer support should be contacted first. If unresolved, use the grievance contact above with the subject “Grievance – [Order/Product]”.
3. Payment-gateway issues
ASTHAKUR.COM is responsible for our product delivery and refund/cancellation policy. Payment processing may be facilitated by Razorpay or another provider shown at checkout.